North Richland Hills Auto Repair

Today I called Honest-1 Auto care and spoke with Ashley, trying to get a quote for some work on a 2015 Buick Enclave. When I mentioned being able to get a particular part for cheaper, she made it clear that, in her mind, I had no idea what I was talking about. She then proceeded to 'educate' me in an incredibly condescending and rude manner, telling me any part I could get would be an inferior aftermarket part. I actually tried to tell her that the part I was referring to was actually from the Buick dealership (not some 3rd party manufacturer), but I couldn't, as she just continued to speak right over me. As soon as I was able, I told her that, solely because of her attitude, we would be taking our vehicles elsewhere. It's a shame, really; I've heard nothing but good things about this company when it comes to the actual work they do there. It's too bad their first point of contact is so off-putting. They have to be losing business. They've certainly lost mine.

I always trust Honest 1. They never over sell. They even advise me on the least costly options for any work getting done. All my cars go there for any and all services.

Outstanding!!!

Honest-1 is the best shop it town! Fast and fairly priced. They even left a note and snack at pick up time.

Very nice to hear and meet a auto repair company that will be "HONEST" with their customers. Recommend this business 👌

I was so pleased with the service I received from Honest-1 Auto Care. They were able to resolve an issue that I had with my car in a timely manner. I highly recommend them !

Very detailed inspections and thorough breakdown of services. I can’t say that you are going to save a lot of money here, but the work is quality with photos to back up recommendations.

Awesome dealer. Had tire leak. They filled tire so I could make it to tire dealer. They are wonderful!!!!!

Wow. I may be a woman but we've had our share of car problems before and I know a bit from all that. I start off every interaction asking how the person's day is going so that I can prepare for a friendly experience. The woman answering the phone seemed very nice and listened to my concern initially. I called to get an estimate on spark plugs for my van (knowing that I'm just asking about spark plugs and if there are other codes we'd address those as needed). She stated that they don't like to give quotes over the phone and explained some different scenarios that could indicate a problem I didn't foresee (that's great and it helped me understand that my concern is likely what the issue is). However when I tried to explain that, she repeatedly talked over me and then when I asked for clarification (because of a quick calculation being the same as she'd just said for another scenario) she started speaking slowly and emphatically, with an attitude. I felt talked down to and I would not bring my van here even if it is the cheapest (which it isn't).